Refund policy
We want you to love our jewellery! If you are not fully satisfied with your purchase, we’re here to help.
Eligibility for Returns
- Returns are accepted within 7 days of delivery.
- The item must be unused, unworn, undamaged, and returned in its original packaging with all tags and labels intact.
- Items that show signs of wear or damage will not be accepted.
- For hygiene and safety reasons, certain jewellery items such as earrings may not be eligible for return.
How to Request a Return
To initiate a return, please contact us within 7 days of delivery by either:
- Emailing us at carenuvori@gmail.com or
- Messaging us on WhatsApp at 7678149447.
Once your return request is approved, we’ll share the next steps for pickup or self-shipping.
Reverse Pick-up & Self-shipping
We provide reverse pick-up service for most pin codes.
If reverse pick-up is not available for your area, you may need to self-ship the product to our address.
- Please ensure you use a reliable courier service and retain the shipping receipt for reference.
- Shipping charges for self-shipped returns are refundable (up to ₹100) upon verification.
Refund Process
- Once your returned item passes our quality check, your refund will be processed within 5–7 business days.
- Refunds will be made to your original payment method.
- In case of Cash on Delivery (COD) orders, refunds will be issued to your bank account or UPI ID (as shared during the return request).
Non-Returnable Items
To maintain hygiene and safety, certain products may not be eligible for return, such as:
- Earrings and piercing jewellery
- Sale or discounted items
Damaged or Incorrect Products
If you receive a damaged, defective, or wrong item, please contact us within 24 hours of delivery with an unboxing video for verification. We’ll arrange a replacement or refund as soon as possible.
Note
Please make sure to keep your unboxing video intact — it helps us resolve any issues quickly and fairly.